grrr

[snugglekitty]

We have been having major problems with our ISP, which is RCN.

Just listened to my roomate be told by them that we have a virus and that's why our net connection is going down twenty times a day, and it couldn't possibly be a problem on their end. "There is no virus! I'm running Linux! I'm a trained professional!" says he. But they insist, it can't be that we need a new modem or that there's a network problem.

So. Does anybody have ComCast and want to tell me about it? Right now we have a package through RCN - local phone, cable tv, and cablemodem for around $100 a month. We'd want to switch to something comparable, if we can improve our reliability.

Comments

[rekling.livejournal.com]

We have RCN and were having major problems. They kept telling us to power-cycle our modem, which worked for about 5-10 minutes, then the internet connection would go out again. THey insisted that it was our issue....luckily, we too have some linux-super-geeks who were able to figure out more about what was going on...

On our fourth phone call to them (fifth?) they finally asked us what make our modem was. Oh, turns out those have a known problem and flake out, and they'll replace it for free. Hmph. So you might want to explore that...

-Rek