grrr

[snugglekitty]

We have been having major problems with our ISP, which is RCN.

Just listened to my roomate be told by them that we have a virus and that's why our net connection is going down twenty times a day, and it couldn't possibly be a problem on their end. "There is no virus! I'm running Linux! I'm a trained professional!" says he. But they insist, it can't be that we need a new modem or that there's a network problem.

So. Does anybody have ComCast and want to tell me about it? Right now we have a package through RCN - local phone, cable tv, and cablemodem for around $100 a month. We'd want to switch to something comparable, if we can improve our reliability.

Comments

[cathijosephine.livejournal.com]

I don't use phone or TV, and I pirate internet, but have you asked Ro about it?

[lady-anemone.livejournal.com]

Umm... no, should I? (What's the connection?)

[cathijosephine.livejournal.com]

He works for Comcast, and was doing basic customer service long enough to know the answers.

[water-childe.livejournal.com]

In fact he now does the tech support for their broadband line of business.
I'm sure he'd be glad to answer anything you'd want to know about Comcast.